Shipping Policy
Shipping to PO Boxes: Please note that LADY LEO BRAIDZ & THINGS DOES NOT SHIP to PO Boxes. If your order is submitted with a PO Box in the Shipping section, we will contact you to choose an alternate address and, if required, submit your order to payment review.
Shipping Information: Our shipping hours are Monday through Friday from 9:00 am to 3:30 pm EST. All orders MUST BE received with any necessary supporting documents and approved for fulfillment, including approval from our payment processing company to ship the order, before 3:30 pm in order to be shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected during order placement. PLEASE NOTE: Shipping hours end at 2:30pm on Fridays from Memorial Day until Labor Day.
Signing for your shipment: A signature may be required for our orders to be delivered. It is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please email ladyleobraidz@gmail.com.
Shipping Delays
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information, we receive from our shipping partners. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust our shipping partners to deliver your package on time. If you need additional information, please contact us at ladyleobraidz@gmail.com.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $10 fee to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS
Incorrect Item(s) or Missing Item(s)
If you believe that part of your order is missing or incorrect, please contact us at ladyleobraidz@gmail.com. We apologize for any inconvenience.
Lost Shipments:
If your tracking number shows that your package was delivered but you did not receive it, please check around your home and with neighbors who may have signed for and received your item(s). If you still cannot locate it, please us at ladyleobraidz@gmail.com. We will contact shipping carrier right away and initiate a trace for your package and have them start an investigation. We will either send you a replacement or issue a refund for your purchase.
Damaged Shipments
If you package has been delivered and your package has been damaged which resulted in lost of product(s), please keep all original packaging and contact us immediately at ladyleobraidz@gmail.com We will contact the shipping carrier to start an investigation. We will either send you a replacement or issue a refund for your purchase.
International Shipments
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.