Refund Policy

 

Wig Exchanges and Refunds:
On first receipt of your wig, we require that you use a wig cap (included) to try on your wig for fit in order to keep the unit in new, unused condition. Keep all original packaging in place and DO NOT SEW ON YOUR WIG OR ADD CLIPS OR BANDS. If your wig does not fit as expected, please keep the following refund and exchange policy in mind:

Refund and exchange requests must be initiated within 30 calendar days from date of purchase. Refunds and exchanges will only be honored on new, unused wigs. All original tags must be attached, and the piece must be returned with all original packaging and accompanied by your original receipt.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ladyleobraidz@gmail.com and send your item to: 4633 LACOSTA LANE WALDORF Maryland US 20602.

Refunds and exchanges will not be honored if your wig has been cut or altered in any way or if the unit is returned and appears to be worn. This includes but is not limited to: cutting the lace or any part of the wig, cutting the hair, removing original tags, hair has been picked, brushed, washed, cut, dyed (or chemically altered in any way), flat ironed, or otherwise manipulated with any styling tool, including hair dryers. Refunds and exchanges will not be honored if the unit has had hair product, perfume, or any other products applied to the hair including glues, gels, adhesive tapes, and/or sprays. No change in the integrity of the product itself is allowed: refunds or exchanges will not be honored for units with bases that are torn or damaged in any way. This includes damage from sewing needles.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at ladyleobraidz@gmail.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.