Returns

At LADY LEO BRAIDZ & THINGS we maintain a very high level of quality assurance. All our hair goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.  From time to time, LADY LEO BRAIDZ & THINGS, at its sole discretion, may accept return of product(s) or portions of a product(s) with the exception of Wigs, Hair Care Products and Bulk Hair under the following conditions. 

  • We accept return(s) within 30 calendar days of original purchase date. Any return(s) request after 30 calendar days of purchase will not be honored.
  • The product(s) must be sent back to us in order to process the return.
  • To return your product, you should mail your product to: 4633 LA COSTA LANE WALDORF Maryland US 20602

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • In return package please include all item(s) for return and your original invoice.
  • Merchandise must be in original condition.
  • We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from weft or otherwise processed) in any way.
  • Zip ties and tags must be intact. Any merchandise that is received without zip ties and tags will be returned to the client without an issue of a refund.
  • Bundle Deals cannot be separated into individual units to be return.

Once your item(s) have been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will issue a refund to the original form of payment. Your refund should appear in your account within 3 to 5 business days, subject to your bank’s processing time.

Replacements
There is a 30 Calendar Day product defect exchange policy which commences on the date of purchase. Please contact ladyleobraidz@gmail.com to us of your issue or concern. PLEASE NOTE: Perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Wig Exchanges and Refunds:
On first receipt of your wig, we require that you use a wig cap (included) to try on your wig for fit in order to keep the unit in new, unused condition. Keep all original packaging in place and DO NOT SEW ON YOUR WIG OR ADD CLIPS OR BANDS. If your wig does not fit as expected, please keep the following refund and exchange policy in mind:

Refund and exchange requests must be initiated within 30 calendar days from date of purchase. Refunds and exchanges will only be honored on new, unused wigs. All original tags must be attached, and the piece must be returned with all original packaging and accompanied by your original receipt.

Refunds and exchanges will not be honored if your wig has been cut or altered in any way or if the unit is returned and appears to be worn. This includes but is not limited to: cutting the lace or any part of the wig, cutting the hair, removing original tags, hair has been picked, brushed, washed, cut, dyed (or chemically altered in any way), flat ironed, or otherwise manipulated with any styling tool, including hair dryers. Refunds and exchanges will not be honored if the unit has had hair product, perfume, or any other products applied to the hair including glues, gels, adhesive tapes, and/or sprays. No change in the integrity of the product itself is allowed: refunds or exchanges will not be honored for units with bases that are torn or damaged in any way. This includes damage from sewing needles.